FAQ

Where are you located?

Hamilton Sinkler has a showroom located at 31 E 32nd Street, New York, NY 10016.

Visits to our office showroom are by appointment only, Monday-Friday between 10AM – 4PM.

To schedule an appointment, please call 212-760-3377 or email info@HamiltonSinkler.com.


I’m a designer. How can I collaborate with Hamilton Sinkler on a custom design?

Write to us here with ideas and proposals for collaboration. We look forward to hearing from you!


What finishes do you offer?

Our Cabinet Hardware, Select Door Hardware (Metropolitan suites), and Accessories catalogs are available in 15 finishes (Antique Brass, Bright Antique Brass, Oil Rubbed Bronze, Brushed Nickel, Polished Chrome, Polished Nickel, Satin Brass, Unlacquered Brass, Burnished Brass, Burnished Nickel, Burnished Antique Brass, Dull Black, Black Nickel, Pewter, Polished Brass).

Revival Door Hardware is only available in 7 finishes. Finishes: (Bright Antique Brass, Oil Rubbed Bronze, Brushed Nickel, Polished Chrome, Polished Nickel, Satin Brass, Unlacquered Brass).

Heritage cabinet and door hardware is only available in our Bronze Patina finish.

Bath Suites are available in 3 finishes (Polished Nickel, Polished Chrome and Brushed Nickel).

Finishes for Vents and Registers vary by style.


How do I care for my products?

Please refer to our “How to Care for Your Products” guide for complete instructions. If you have any questions, please contact us.


RETURNS

Can I return my order?

Custom and special finish orders are non-returnable or refundable. Other items are returnable up to 60 days from invoice date with a restock fee of 25% restock fee, with no credit for shipping charges. Project work and large orders are subject to special terms. The goods must be accompanied with a RETURN GOODS AUTHORIZATION form in order to avoid loss of credit.

Please fax return requests to 212.760.3362 or email orders@hamiltonsinkler.com.

Please refer to our Returns & Warranty page to read our full Return Policy.


My order arrived damaged/defective. What should I do?

We are sorry to hear your order has arrived either damaged or defective and apologize for the inconvenience this has caused.

Any damaged or defective products must be reported to Hamilton Sinkler within 10 working days of receipt of order to receive credit. Defective goods will either be repaired or replaced. Defective goods must be accompanied with an RGA form. Freight will only be prepaid by Hamilton Sinkler if the goods are determined to be factory defective, as evidenced by a photograph.

Please forward any claims for damaged or defective products to orders@HamiltonSinkler.com.


Can I cancel my order?

Custom and special finish orders cannot be cancelled.

For all other orders: if your order has already been processed (data entered into our system), there will be no fee for cancellation up to five (5) working days, after which time the order will be subject to a 25% cancellation fee. If the order has shipped, the customer is liable for all shipping charges.


HOW TO ORDER

How do I order Metropolitan Door Hardware?

Please refer to our “How to Order Metropolitan Hardware” guide


How do I order Revival Door Hardware?

Please refer to our “How to Order Revival Hardware” guide


How do I order Vents & Registers?

Please refer to our “How to Order Vents and Registers” guide